Terms and Conditions

Earlybird Special Terms and Conditions

Products are built to order. We aim to fulfill orders as quickly as possible, however we have a maximum lead time of 10 weeks.

Orders placed before 15th July requires no down-payment. Payment instructions will sent out after the 15th July once we have confirmed order quantities.

The Earlybird special is subject to availability.

The Earlybird special is subject to payment being made in full by July 22nd.

Although we will do the utmost to maintain the specified lead times to be true and accurate, these products are made to order, and any unforeseen delays may result in the lead time being extended.

Once an order has been placed you are unable to cancel or alter the order.

Shipping costs are calculated by the total weight of your order, due to the large range of sizes in our product range.

Lead times apply to these products as specified on the product page. In addition to the lead time please allow: 4 – 6 working days for delivery within New Zealand

There will be no returns or exchanges on sale items.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@artifactmade.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

General Terms and Conditions

PRICING AND PAYMENT

All prices on the Artifactmade online store are given in New Zealand Dollars and exclude delivery costs.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available or if the lead time has changed, due to unforeseen circumstances. In this case we will do our best to fulfil the order, cancel the order or help in any other way we can.

ONLINE PROCESS

We must receive payment in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will then be dispatched once payment has been received. For more information regarding delivery dates and times please refer to the shipping section below.

CANCELLATIONS

Once an order has been placed you are unable to cancel or alter the order.

SHIPPING

Shipping costs are calculated by the total weight of your order, due to the large range of sizes in our product range.

All shipping is calculated in New Zealand Dollars.

Lead times apply to most products as specified on the product page. In addition to the lead time please allow:

4 – 6 working days for delivery within New Zealand

RETURNS AND EXCHANGES

There will be no returns or exchanges on sale items.

If you are unhappy with your order please contact us to discuss a return.

Please note that a change of mind on an order will not be able to be refunded or cancelled.

All custom orders cannot be cancelled once the order is placed.

Subject to stock availability, we will exchange items that may be damaged that are returned to us within 21 days of being received by you. However normal lead times will apply if the item is not in stock.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting info@artifactmade.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.

CONTENT ACCURACY

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.